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Sales call recording and coaching, on every call

Managers hear a handful of calls and coach from memory. VOIX reviews every call against how you sell, so coaching starts from what was actually said.

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Sales calls
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Did the rep ask about the customer's needs before presenting the offer?

Passed

“Before I tell you about the plans, how many sites are we talking about?”

Was the offer summarised before the customer agreed?

Passed

“So that's twelve months at the current rate, starting in May.”

Did the rep avoid guaranteeing future prices?

Failed

“I can promise you the price will not change this year.”

Was a next step agreed, with a date?

Unknown

Not discussed on this call.

What changes

From hoping to knowing

Today

  • Coaching is based on the few calls a manager happened to hear
  • Reps hear feedback weeks after the call
  • Every manager has their own idea of a good call
  • Promises to prospects live in someone's head

With VOIX

  • Every call checked against how your team sells
  • Scores and one piece of advice minutes after hangup
  • One definition of good, written as plain questions
  • Every commitment becomes a task with the quote

VOIX for sales teams

Coaching from patterns

See which checks each rep misses most, across all their calls, and coach on the habit instead of the one call that went wrong.

Six scores on every call

Efficiency, balance, understanding and three more, each with the reason behind it, so a rep knows what to change.

Your sales process, as checks

Discovery before the pitch, the offer summarised, a next step agreed. Write it as questions and VOIX answers them on every call.

No follow-up forgotten

“I'll send the proposal on Monday” becomes a task with the quote and the owner, ready for the rep to confirm.

Every prospect's history

Calls, notes and tasks on one timeline per contact, so whoever calls next knows what was said and promised.

See the team improve

Follow success rate and check pass rate per rep and per team over time, and compare periods side by side.

What makes it work

Checks & lensesYour rules, answered on every call with evidence.Learn more
Call analysis & scoresSix quality scores, a summary and advice on every call.Learn more
Tasks & contactsCommitments become tasks. Contacts keep themselves up to date.Learn more

From the blog

Common questions

Something else on your mind? Ask us.

They should. Recording affects your team as well as your customers, so tell them how calls are used. In the Netherlands, a works council may need to agree first.

Put every call on record.

See what VOIX finds in your calls. It takes one conversation.

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