Step by stepWhat happens to a call after hangup
Eight steps, no buttons to press
01
Your phone system sends the call
When a call ends, your phone system sends the recording to VOIX. We set this up with you once, and every call after that flows in on its own.
API and integrations02
Transcribed, with speakers separated
VOIX transcribes the call in its own language and shows who said what, rep and customer.
Transcripts and search03
Matched to the right customer
Every call lands on the right customer, so each contact builds a complete history. New customers get a contact of their own.
Contacts04
The right checks for each call
Each lens is a group of checks for one kind of call. The right checks run on the right calls, so a closing check is never failed on a support call.
Checks and lenses05
Answered with evidence
Your checks are answered with evidence from the call, so every answer is backed by the words that were actually said.
How checks work06
Scored and summarised
A title, a summary, six quality scores with the reasons behind them, topics from your catalogue and one piece of advice for the rep.
Call analysis07
Promises become tasks
Every commitment made on the call becomes a task with the words behind it. A person confirms it before it counts.
Follow-up tasks08
Ready to search and ask
The call is on record: searchable with everything else your team may see, part of the trends, and there for Ask VOIX to answer questions about.
Ask VOIX
Your part, and ours
You
- Connect your phone system once, with our help
- Write your checks, or describe them and review VOIX's draft
- Review the calls that need a person
- Approve the tasks VOIX found
VOIX, on every call
- Record and transcribe every call
- Match each call to the right customer
- Run the right checks on every call, each answered with evidence
- Score, summarise and advise on every call
- Turn promises into tasks and keep the history up to date
Common questions
Something else on your mind? Ask us.
Any phone system that can make a recording available after the call. We help you connect it during onboarding.
Most of the work is connecting your phone system and writing your first checks. We do both with you during onboarding, and calls start flowing in as soon as the connection is live.
No. VOIX works with the recordings your phone system already makes.
VOIX detects the language of each call and writes the transcript, summary and analysis in that language.
Results only count what the call shows, so your pass rates stay honest. Calls where a check wasn't covered are easy to find, so a person can review them.
See it on your own calls.
A short demo with your checks and your kind of calls.