What changes
From hoping to knowing
Today
- Agents improvise under pressure
- Complaints become one word against another
- Payment arrangements live in someone's notes
- Rule changes reach the floor slowly
With VOIX
- Identity, amounts and fair treatment checked on every call
- The exact words, found in seconds
- Every agreed payment on record as a task
- Change a check once, and every call after that follows it
VOIX for debt collection teams
Fair treatment, on every call
Check that identity was verified, the amount and costs were correct, and no pressure or misleading statements were used.
Payment arrangements on record
When a debtor agrees to pay, VOIX records the commitment as a task with the quote, so the arrangement is clear to both sides.
Signs of vulnerability
Add checks for signs that a debtor may need extra care, like illness or financial hardship, and see which calls need a second look.
Evidence for complaints
When a debtor complains, find the call in seconds and see exactly what was said, with every check result next to it.
Ready for Dutch rules
Turn the requirements of the Wki and your own code of conduct into checks, and show how every call measured up.
Kept in the EU
Recordings, transcripts and analysis stay on EU infrastructure, under a DPA, and are never used to train AI models.
From the blog
- Recognising vulnerable customers on collection callsHow to recognise vulnerable customers on collection calls, what CCD2, the UCPD, GDPR and the Wki expect, and yes/no checks to review how agents respond.
- The Wki and your collections calls: what Dutch collection agencies need to get rightWhat the Wet kwaliteit incassodienstverlening (Wki) means for collection calls: registration, the Besluit's rules on contact and information, and call checks.
- Compliant collections calls: what to check on every conversationWhat to check on every debt collection call: identity, third-party disclosure, costs, threats, payment plans and vulnerability, mapped to EU consumer rules.
Common questions
Something else on your mind? Ask us.
VOIX checks your calls against the checks you set, with evidence. Turning the Wki requirements into checks is how you show what happened on every call. Whether you comply as an organisation stays a legal question.
Usually, yes. Under the GDPR people must be informed about the recording. A check like “Did the agent state that the call is recorded?” confirms it happened on every call.
Put every call on record.
See what VOIX finds in your calls. It takes one conversation.