How it worksSix quality scores, a summary and advice on every call.
Call analysis & scores, step by step
01 Hang up
The call ends
The recording arrives from your phone system.
02 Read
VOIX reads it all
Transcript, speakers and language, automatically.
03 Score
Six scores and a summary
Each score with the reason behind it.
04 Improve
One piece of advice
Something the rep can use on the next call.
Everything it does
Six scores, each explained
Efficiency, agreeableness, balance, motivation, sentiment and understanding, each from 0 to 100, each with a short explanation. A score is only useful when you can see why.
A summary you can trust
A title and summary for every call, written in the language of the call. Read a five-minute conversation in twenty seconds.
Success, topics and advice
VOIX marks whether the call reached its goal, tags it with topics from your own catalogue, and gives the rep one piece of advice they can use on the next call.
Trends across teams
Follow calls, success rate, sentiment and check pass rate over time, per team and per rep. Compare periods and see what moved.
Minutes after hangup
Analysis runs as soon as the call is in. Most calls are reviewed within a few minutes, while the conversation is still fresh.
Words, not voices
Scores come from what was said, never from how it sounded. VOIX doesn't analyse emotion from the voice and doesn't create voiceprints.
Call analysis
You can't listen to every call. VOIX does.
Every call is scored minutes after it ends, so you know how conversations are really going. All of them, not a lucky sample.
How strongly each score moves with won calls
Quality, measured
Six scores on every call: efficiency, agreeableness, balance, motivation, sentiment and understanding.
Trends you can act on
What customers keep asking. Where conversations go wrong. What your best calls have in common.
Coaching from real calls
Each rep sees advice from their last call and their weakest checks, not a quarterly review.
Further reading
- Conversation intelligence in the EU: the AI Act and emotion recognitionThe EU AI Act bans emotion recognition at work. What that means for call analytics, voice versus transcript, high-risk uses and a checklist for buyers.
- How long can you keep call recordings under the GDPR?The GDPR sets no fixed retention period for call recordings. How to set one per purpose, document it, handle MiFID II, erasure requests and backups.
- Sales coaching from every call, not the one you happened to hearWhy ride-alongs give a skewed view, what to check on every sales call, and how to coach from patterns and quotes while staying fair and transparent to reps.
Common questions
Something else on your mind? Ask us.
Efficiency: how directly the call reached its purpose. Agreeableness: how cooperative and constructive the exchange was. Balance: how evenly the conversation was shared. Motivation: the drive to move forward. Sentiment: the overall positivity of the conversation. Understanding: how well each side grasped the other.
No. Every score is based on the transcript. VOIX doesn't analyse emotion from audio and doesn't build voiceprints.
VOIX detects the language of each call. The transcript, summary and analysis are written in that language, so Dutch calls stay Dutch.
Put every call on record.
See what VOIX finds in your calls. It takes one conversation.