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Call monitoring for compliance, service and collections teams

Built for teams whose calls have to be right. Wherever a conversation carries a rule, a promise or a risk, VOIX checks it and keeps the evidence.

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Sales

Record every sales call, check it against your sales process with evidence, and coach reps from patterns across all their calls. EU hosted and GDPR-ready.Did the rep ask about the customer's needs before presenting the offer?PassedWas the offer summarised before the customer agreed?PassedDid the rep avoid guaranteeing future prices?FailedVOIX for sales teams

Compliance & QA

Check every customer call against your script and the rules that apply to you, with a quote as evidence for each result. EU hosted and GDPR-ready.Did the agent state that the call is recorded?PassedDid the agent avoid guaranteeing future prices?FailedWas the offer summarised before the customer accepted?PassedVOIX for compliance and quality assurance

Customer service

VOIX turns every service call into a record: what was promised, why the customer called, how it went, and what happens next. Nothing falls through.Did the agent verify the customer's identity?PassedDid the agent confirm the issue was resolved, or explain the next steps?PassedDid the agent offer a time for a follow-up?FailedVOIX for customer service teams

Collections

Check every collections call for identity checks, correct amounts, fair treatment and payment arrangements, with a quote as evidence. Built for EU teams.Was the debtor's identity verified before the debt was discussed?PassedWere the amount and any costs stated correctly?PassedDid the agent avoid threatening steps that can't be taken?FailedVOIX for debt collection teams

Something else?

Tell us what you need to check on your calls. We'll draft the lens with you.Talk to us

Put every call on record.

See what VOIX finds in your calls. It takes one conversation.

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