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Every promise kept, every customer known

Service teams make dozens of small promises a day. VOIX writes each one down, keeps every customer's history in one place, and shows why people call.

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Service calls
0 of 4 answered

Did the agent verify the customer's identity?

Passed

“Can you confirm your postcode and date of birth for me?”

Did the agent confirm the issue was resolved, or explain the next steps?

Passed

“You'll get a new invoice by email within two working days.”

Did the agent offer a time for a follow-up?

Failed

“Someone will get back to you about it.”

Did the agent apologise for the inconvenience?

Unknown

Not discussed on this call.

What changes

From hoping to knowing

Today

  • Promises made on the phone get forgotten
  • Customers explain their issue again on every call
  • Nobody knows why call volume went up
  • Coaching is based on the one call someone heard

With VOIX

  • Every commitment becomes a task with the quote
  • The full history is there before you pick up
  • Topics on every call show what drives contact
  • Scores and advice on every call, for every rep

VOIX for customer service teams

No promise forgotten

“I'll call you back tomorrow” becomes a task with the quote and the owner, ready for someone to confirm.

The whole history, before you pick up

Every call, note and task for a customer on one timeline, so nobody has to ask them to explain again.

Why customers call

Topics from your own catalogue on every call, with trends over time. See what drives contact before it drives volume.

Quality on every call

Six quality scores with explanations on every call, and one piece of advice per call that reps can actually use.

Ask, don't dig

Ask VOIX “What did we promise Peters Advies last week?” and get the answer with a link to the call.

Service standards, checked

Turn your service standards into checks, like verifying identity and confirming next steps, and see who meets them.

What makes it work

Tasks & contactsCommitments become tasks. Contacts keep themselves up to date.Learn more
Transcripts & searchEvery conversation transcribed, searchable and on record.Learn more
Ask VOIXAsk questions about your calls in plain language.Learn more

From the blog

Common questions

Something else on your mind? Ask us.

No. Calls flow in from your phone system, and the record, tasks and analysis appear on their own.

Put every call on record.

See what VOIX finds in your calls. It takes one conversation.

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