How it worksEvery conversation transcribed, searchable and on record.
Transcripts & search, step by step
01 Capture
Every call recorded
Sent in from your phone system, nothing to press.
02 Transcribe
Who said what
Speakers separated, in the language of the call.
03 Link
The right customer
Every call lands on the right customer.
04 Find
Search in seconds
Across calls, contacts and tasks.
Everything it does
Who said what
Speakers are separated on every call, so you always know what the rep said and what the customer said.
A customer history that writes itself
Every call lands on the right customer, and every call, note and task for them sits on one timeline.
Found in seconds
Search across calls, contacts and tasks at once. Results only include what you are allowed to see.
Similar calls
Open a call and find others like it, to compare how different reps handled the same question.
Notes and documents
Add notes to calls and contacts, and attach documents like offers and contracts, so the context lives next to the conversation.
Stays in the EU
Recordings, transcripts and analysis are stored on EU infrastructure, scoped to your organisation and teams.
Transcripts & search
One complete record of every conversation
Who spoke with which customer, when, and what was said. Kept in one place, searchable in seconds, for as long as you need it.
Who said what, when
Every call becomes a written record with each voice identified, not an audio file nobody will ever open.
A customer history that writes itself
Each conversation lands on the right customer automatically. The full relationship, in one timeline.
Found in seconds
Search across everything ever said. A name, a promise, a price. If it was on a call, you can find it.
Further reading
- Conversation intelligence in the EU: the AI Act and emotion recognitionThe EU AI Act bans emotion recognition at work. What that means for call analytics, voice versus transcript, high-risk uses and a checklist for buyers.
- How long can you keep call recordings under the GDPR?The GDPR sets no fixed retention period for call recordings. How to set one per purpose, document it, handle MiFID II, erasure requests and backups.
- Recognising vulnerable customers on collection callsHow to recognise vulnerable customers on collection calls, what CCD2, the UCPD, GDPR and the Wki expect, and yes/no checks to review how agents respond.
Common questions
Something else on your mind? Ask us.
VOIX separates the speakers on every call and shows which one is the rep, so you always know who said what.
Access follows your organisation and teams. Members see their team's calls, admins and owners see more, and search follows the same rules.
Yes. People with the right permission can delete a call, its recording and its analysis.
Put every call on record.
See what VOIX finds in your calls. It takes one conversation.