Every call,
on record.
VOIX records every customer call and answers your checks with evidence from the conversation.
- GDPR-ready
- EU hosted
- DPA available
100%
of calls reviewed, not a sample
6
quality scores on every call
< 3 min
from hangup to a scored review
EU
hosted and GDPR-ready
Checks & lenses
The right checks, on every call that needs them
Most teams check a handful of calls and hope. VOIX reads every conversation, runs the right checks on the right calls, and answers each one with evidence.
More about checks and lensesCall standards
Every call118 calls · 5 checks
Closing calls
Matching callsApplied on 42 of 118 calls · 4 checks
Why it was applied or skipped · Closing calls
A check is a yes/no question the analysis answers for each call.
Describe the behaviours to check
No guarantees about future prices
7 of 12 passed
Cooling-off period explained
9 of 13 passed
Offer summarised before acceptance
11 of 12 passed
Checks are plain questions
Write what must happen on a call as a yes/no question, or describe it and let VOIX draft the checks.
Lenses find the right calls
Group checks by type of call. The right checks run on the right calls, so nobody has to tag anything.
Every answer comes with evidence
Every answer comes with a quote from the call, so your results only count what the call shows.
Captured per call
Every call becomes structured data
Not an audio file nobody opens. Each conversation turns into a record: who spoke, what was agreed, which checks applied, how it scored, and what happens next.
More about tasks and contactsSanne Visser · 0:04
Hi Emma, Sanne here. I'm calling about your renewal.
Emma de Vries · 1:48
Honestly, the last invoice was higher than I expected.
Sanne Visser · 3:20
Understood. I can promise you the price will not change this year.
Emma de Vries · 5:12
Fine, let's renew for another year.
Sanne Visser · 6:30
Great. I'll send the updated terms by Friday.
People
Conversation
Checks & lenses
Follow-up
Analysis
Efficiency
82
Agreeableness
88
Balance
71
Motivation
79
Sentiment
76
Understanding
58
Contacts that write themselves
Every call finds or creates the customer, links it, and keeps their profile up to date.
Emma de Vries
Account manager · Jansen B.V.
Handles the energy contract for two sites. Price-sensitive, prefers written terms, renews annually in March.
Last contacted 2d ago · 6 calls · Utrecht
Trends across teams
Calls, success rate, sentiment and check pass rate over time, per team or per rep.
Ask VOIX
Answers come from your calls, contacts and tasks, in plain language.
Which checks did my calls fail most often this week?
Call analysis
You can't listen to every call. VOIX does.
Every call is scored minutes after it ends, so you know how conversations are really going. All of them, not a lucky sample.
More about call analysisHow strongly each score moves with won calls
Quality, measured
Six scores on every call: efficiency, agreeableness, balance, motivation, sentiment and understanding.
Trends you can act on
What customers keep asking. Where conversations go wrong. What your best calls have in common.
Coaching from real calls
Each rep sees advice from their last call and their weakest checks, not a quarterly review.
Transcripts & search
One complete record of every conversation
Who spoke with which customer, when, and what was said. Kept in one place, searchable in seconds, for as long as you need it.
More about transcripts and searchWho said what, when
Every call becomes a written record with each voice identified, not an audio file nobody will ever open.
A customer history that writes itself
Each conversation lands on the right customer automatically. The full relationship, in one timeline.
Found in seconds
Search across everything ever said. A name, a promise, a price. If it was on a call, you can find it.
Connect your calls
Point your phone system at VOIX once. From then on, every customer call flows in on its own.
Every call is captured and reviewed
Each conversation is transcribed, matched to the customer, and run through every lens that fits. Automatically.
The record is there when you need it
Scores, flags, and the full history. Ready for your team today, and for the auditor in three years.
Use casesWhere VOIX earns its keep
Built for teams whose calls have to be right
Security
Built for teams that get audited
Compliance software has to be trustworthy itself. VOIX keeps your conversations in the EU and under your control.
More about securityHosted in the EU
Recordings, transcripts and analysis are stored on EU infrastructure.
GDPR-ready by design
Built for teams that answer to European data protection rules, from the first call.
Retention you control
Keep calls as long as your policy requires, and not a day longer.
Your recordings stay yours
Your calls are your data, kept in your workspace and under your retention rules.
Organisation and team scopes
Checks, lenses and calls are scoped per organisation and team, so people see what they should.
DPA and audit support
Data processing agreements and support for audits on the Enterprise plan.
Pricing
One price. Everything included.
No tiers to decode, no features held hostage. Every seat gets the whole platform.
Team
Everything included- Every call captured and transcribed
- Checks and lenses, matched to every call
- Reviewed with evidence, minutes after hangup
- Summaries, search, and the complete record
- Quality scores and trends across the team
- Retention you control
Enterprise
- Custom retention and data agreements
- DPA and audit support
- Tailored onboarding
- Volume pricing
- Priority support
Fair usage applies to call volume. If your usage is unusually heavy, overage is billed at a rate we agree with you first, never as a surprise.
Questions, answered
Something else on your mind? Ask us.
You point your phone system at VOIX once, and we help you do it during onboarding. After that every customer call flows in on its own, with nothing to press per call.
Yes. A check is a yes/no question in plain language, like “Did the agent state that the call is recorded?”. Write them yourself, or describe what you want and VOIX drafts them for you to review.
Every answer is backed by the words from the call, with a quote you can check in seconds. Your results only count what the call shows.
All recordings, transcripts and reviews are hosted in the EU. VOIX is GDPR-ready by design, and your recordings stay yours.
As long as you decide. Retention is set per workspace, and Enterprise plans can agree custom retention and data terms.
€65 per user, per month, with the whole platform included. Fair usage applies to call volume, and any overage is agreed with you first.
Guides from the blog
- Conversation intelligence in the EU: the AI Act and emotion recognitionThe EU AI Act bans emotion recognition at work. What that means for call analytics, voice versus transcript, high-risk uses and a checklist for buyers.
- How long can you keep call recordings under the GDPR?The GDPR sets no fixed retention period for call recordings. How to set one per purpose, document it, handle MiFID II, erasure requests and backups.
- Sales coaching from every call, not the one you happened to hearWhy ride-alongs give a skewed view, what to check on every sales call, and how to coach from patterns and quotes while staying fair and transparent to reps.
Put every call on record.
See what VOIX finds in your calls. It takes one conversation.