How it worksAsk questions about your calls in plain language.
Ask VOIX, step by step
01 Ask
Plain language
“Which reps missed the recording notice?”
02 Search
Your calls, not the web
Calls, contacts and tasks you may see.
03 Answer
With the sources
Links to the calls behind the answer.
04 Act
When you ask
Tasks, notes and contact updates.
Everything it does
Answers from your own calls
Ask VOIX searches your calls, contacts and tasks and answers with links to the conversations it used, so you can check the source.
For managers
Compare two periods, two reps or two teams side by side, see a rep's scorecard, or find out which checks fail most and where.
It does the busywork
When you ask, it creates and completes tasks, adds notes and updates contacts. It only changes something when you ask it to.
On the web and on your phone
Use Ask VOIX in the console and in the VOIX app. A conversation started on one carries over to the other.
A heads-up when it matters
VOIX can message you about callbacks, tasks to approve and the calls that need you, in your inbox. Available for organisations on request.
Sees only what you can see
Ask VOIX works with your permissions. A rep can't ask their way into another team's calls.
Where teams use it
Further reading
- Call centre QA scorecards: writing yes/no checks that hold upWhy weighted QA scorecards drift between reviewers, and how to rewrite them as observable yes/no checks, with eight worked examples and calibration steps.
- Why promises made on service calls get lost, and how to keep themWhy callbacks and promises on service calls get lost, and how to keep them: explicit commitments, confirming next steps, tracking tasks and daily reviews.
Common questions
Something else on your mind? Ask us.
No. It only creates tasks, adds notes or updates contacts when you ask it to in the chat.
No. AI models are reached with zero data retention: providers don't store your data and don't train on it.
Put every call on record.
See what VOIX finds in your calls. It takes one conversation.