How it worksCommitments become tasks. Contacts keep themselves up to date.
Tasks & contacts, step by step
01 Promise
Said on the call
“I'll send the terms by Friday.”
02 Capture
Becomes a task
With the quote, the owner and the stated date.
03 Approve
A person confirms
Edit, approve or dismiss before it counts.
04 Remember
The contact keeps up
Lasting facts saved on the customer.
Everything it does
Tasks from what was said
One task per commitment on the call, with the words behind it. Owners and dates come from what was actually said.
You approve them
New tasks wait for a person to confirm them before they count. Approve them one by one or all at once.
Priorities and labels
Sort follow-up the way your team works, with priorities and your own labels.
Contacts that write themselves
Every call lands on the right customer, and new callers get a contact of their own. No more typing up who called.
Facts that last
VOIX keeps a short list of lasting facts per contact, like who decides and which offer was made. It never stores feelings or sensitive personal data.
Available by API
Read tasks and contacts through the public API to bring them into the tools your team already uses.
Captured per call
Every call becomes structured data
Not an audio file nobody opens. Each conversation turns into a record: who spoke, what was agreed, which checks applied, how it scored, and what happens next.
Sanne Visser · 0:04
Hi Emma, Sanne here. I'm calling about your renewal.
Emma de Vries · 1:48
Honestly, the last invoice was higher than I expected.
Sanne Visser · 3:20
Understood. I can promise you the price will not change this year.
Emma de Vries · 5:12
Fine, let's renew for another year.
Sanne Visser · 6:30
Great. I'll send the updated terms by Friday.
People
Conversation
Checks & lenses
Follow-up
Analysis
Efficiency
82
Agreeableness
88
Balance
71
Motivation
79
Sentiment
76
Understanding
58
Contacts that write themselves
Every call finds or creates the customer, links it, and keeps their profile up to date.
Emma de Vries
Account manager · Jansen B.V.
Handles the energy contract for two sites. Price-sensitive, prefers written terms, renews annually in March.
Last contacted 2d ago · 6 calls · Utrecht
Trends across teams
Calls, success rate, sentiment and check pass rate over time, per team or per rep.
Ask VOIX
Answers come from your calls, contacts and tasks, in plain language.
Which checks did my calls fail most often this week?
Further reading
- Sales coaching from every call, not the one you happened to hearWhy ride-alongs give a skewed view, what to check on every sales call, and how to coach from patterns and quotes while staying fair and transparent to reps.
- Recognising vulnerable customers on collection callsHow to recognise vulnerable customers on collection calls, what CCD2, the UCPD, GDPR and the Wki expect, and yes/no checks to review how agents respond.
- Call centre QA scorecards: writing yes/no checks that hold upWhy weighted QA scorecards drift between reviewers, and how to rewrite them as observable yes/no checks, with eight worked examples and calibration steps.
Common questions
Something else on your mind? Ask us.
Tasks start unconfirmed. Edit or dismiss one before it counts, and the quote shows exactly what was said.
There is no built-in CRM sync yet. Tasks and contacts are available through the public API, so you can connect them to your own systems.
Put every call on record.
See what VOIX finds in your calls. It takes one conversation.