What changes
From hoping to knowing
Today
- A few calls a week get reviewed, picked at random
- Problems surface weeks later, in a complaint
- Scorecards differ from reviewer to reviewer
- No evidence when an auditor asks
With VOIX
- Every call checked against the same questions
- Failed checks show up minutes after hangup
- One definition of good, written in plain language
- A quote behind every answer
VOIX for compliance and quality assurance
Coverage instead of sampling
A reviewer can listen to a few calls a day. VOIX reads all of them, so a missed disclosure on a Friday afternoon is found as surely as one on a Monday morning.
Your rules, in your words
Write checks as plain questions for your script and the rules that apply to your sector, or describe them and let VOIX draft the checks for you to review.
Evidence for every answer
Every answer links to the quote that proves it, so a reviewer can confirm it in seconds and an auditor can follow it.
Only what the call shows
Every answer is backed by the words from the call, so your numbers only count what the call actually shows.
Coaching that sticks
See pass rates per rep and per check, and coach on real calls with the exact moment in front of you.
Compliance software that is compliant itself
EU hosted, GDPR-ready and covered by a DPA. VOIX doesn't analyse emotion from voices and doesn't create voiceprints.
From the blog
- Conversation intelligence in the EU: the AI Act and emotion recognitionThe EU AI Act bans emotion recognition at work. What that means for call analytics, voice versus transcript, high-risk uses and a checklist for buyers.
- How long can you keep call recordings under the GDPR?The GDPR sets no fixed retention period for call recordings. How to set one per purpose, document it, handle MiFID II, erasure requests and backups.
- Why reviewing 2% of calls isn't quality assuranceReviewing a few calls per agent misses rare issues and arrives late. How 100% call monitoring changes QA, and how to write checks that give clear answers.
Common questions
Something else on your mind? Ask us.
VOIX doesn't ship a fixed rulebook. You turn the rules that apply to you into checks, and VOIX can draft them from a description. That keeps them specific to your sector and your script.
Yes, but they spend their time differently. Instead of picking calls at random, they go straight to the calls that need a person, with the evidence already found.
Every answer links to the quote and the call behind it, so a reviewer or auditor can check it. Enterprise plans include audit support.
Put every call on record.
See what VOIX finds in your calls. It takes one conversation.