How it worksYour rules, answered on every call with evidence.
Checks & lenses, step by step
01 Write
Describe the rule
Type a question, or describe the rule and let VOIX draft it.
02 Match
Lenses pick the calls
The right checks run on the right calls.
03 Answer
Evidence attached
Answers come with evidence from the call.
04 Act
Coach the gaps
Weakest checks and reps first.
Everything it does
Checks are plain questions
Write a check the way you would ask a colleague: “Did the agent state that the call is recorded?”. No keyword lists and no scripts to maintain. Or describe what you need, and VOIX drafts the checks for you to review.
Every answer comes with evidence
Every answer comes with the words from the call that back it up, so anyone can see why. Your results only count what the call shows.
Lenses find the right calls
A lens groups the checks for one kind of call, like closing calls or complaints, so the right checks run on the right calls without anyone tagging them. Rules that apply everywhere can run on every call.
Organisation and team checks
Set checks for the whole organisation or for one team. A team can switch off an organisation check that doesn't apply to its calls, without touching anyone else's.
Pass rates you can act on
See the pass rate per lens, the weakest checks first, and results per rep over time. You know where to coach before a problem becomes a pattern.
Managed in the console or by API
Create and change lenses and checks in the console, or keep them in sync from your own systems with the public API.
Checks & lenses
The right checks, on every call that needs them
Most teams check a handful of calls and hope. VOIX reads every conversation, runs the right checks on the right calls, and answers each one with evidence.
Call standards
Every call118 calls · 5 checks
Closing calls
Matching callsApplied on 42 of 118 calls · 4 checks
Why it was applied or skipped · Closing calls
A check is a yes/no question the analysis answers for each call.
Describe the behaviours to check
No guarantees about future prices
7 of 12 passed
Cooling-off period explained
9 of 13 passed
Offer summarised before acceptance
11 of 12 passed
Checks are plain questions
Write what must happen on a call as a yes/no question, or describe it and let VOIX draft the checks.
Lenses find the right calls
Group checks by type of call. The right checks run on the right calls, so nobody has to tag anything.
Every answer comes with evidence
Every answer comes with a quote from the call, so your results only count what the call shows.
Further reading
- Conversation intelligence in the EU: the AI Act and emotion recognitionThe EU AI Act bans emotion recognition at work. What that means for call analytics, voice versus transcript, high-risk uses and a checklist for buyers.
- How long can you keep call recordings under the GDPR?The GDPR sets no fixed retention period for call recordings. How to set one per purpose, document it, handle MiFID II, erasure requests and backups.
- Sales coaching from every call, not the one you happened to hearWhy ride-alongs give a skewed view, what to check on every sales call, and how to coach from patterns and quotes while staying fair and transparent to reps.
Common questions
Something else on your mind? Ask us.
One observable thing, answerable with yes or no from what was said on the call. “Did the agent explain the cooling-off period?” works well. “Was the agent professional?” is better covered by the quality scores.
Put it in a lens. A lens keeps its checks to the calls it fits, so a closing check isn't failed on a support call.
Yes. Edit it or switch it off at any time. Switching a check off keeps its results on past calls, so your history stays intact.
No. VOIX reads every call so your reviewers can spend their time on the calls that need a person, with the evidence already in front of them.
Put every call on record.
See what VOIX finds in your calls. It takes one conversation.