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Contract renewal, Jansen B.V.
TranscribingCustomer renews the annual contract after reviewing the new pricing and notice period.
Mar 20, 2:14 PM · 6:47 · Outbound
Recommendation
Checks
Checks grouped by the lenses applied to this call.
0%
of calls reviewed, not a sample
0
quality scores on every call
< 0 min
from hangup to a scored review
EU
hosted and GDPR-ready
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The right checks, on every call that needs them
Most teams check a handful of calls and hope. VOIX reads every conversation, works out which of your lenses apply, and answers each check with evidence.
Call standards
Every call118 calls · 5 checks
Closing calls
Matching callsApplied on 42 of 118 calls · 4 checks
Why it was applied or skipped · Closing calls
A check is a yes/no question the analysis answers for each call.
Describe the behaviours to check
No guarantees about future prices
7 of 12 passed
Cooling-off period explained
9 of 13 passed
Offer summarised before acceptance
11 of 12 passed
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Sanne Visser · 0:04
Hi Emma, Sanne here. I'm calling about your renewal.
Emma de Vries · 1:48
Honestly, the last invoice was higher than I expected.
Sanne Visser · 3:20
Understood. I can promise you the price will not change this year.
Emma de Vries · 5:12
Fine, let's renew for another year.
Sanne Visser · 6:30
Great. I'll send the updated terms by Friday.
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Efficiency
82
Agreeableness
88
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Motivation
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Emma de Vries
Account manager · Jansen B.V.
Handles the energy contract for two sites. Price-sensitive, prefers written terms, renews annually in March.
Last contacted 2d ago · 6 calls · Utrecht
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